OUR STORY
Born to Protect
People We Care About
LurkAlert exists because we have spent years watching good people get hurt by remote access scams. We built something to change that.
Born to Protect
WHY WE BUILT THIS
20 Years. One Mission.
Computer Helper was founded in 2004 with one belief: technology should serve people, not intimidate them. For over two decades we built genuine relationships with thousands of clients across Georgia and Tennessee — helping them navigate a digital world that moves faster every year.
What we did not expect was how often we would get the call that came too late. A retired teacher who had transferred thousands of dollars before realizing something was wrong. A grandfather who could not understand why his bank account was empty.
Remote access scams became one of the most devastating threats we saw — and the hardest part was that victims almost never knew they were in danger until it was over. LurkAlert was built to close that window before it opens.
20+
Years Serving Families and Businesses
Computer Helper has been a trusted name in technology support since 2004 — serving individuals, families, and small businesses who need a real person in their corner.
LurkAlert is the next chapter of that mission — purpose-built to protect people from the scam that has hurt more of our clients than any other threat we have seen.
THE PEOPLE BEHIND IT
Relationships First. Always.
Every interaction at LurkAlert reflects the same values that have guided Computer Helper for over 20 years.
FOUNDER
Gerald S.
Gerald founded Computer Helper in 2004 with a simple belief: people deserve technology that works for them, not against them. Over two decades and thousands of clients across Georgia and Tennessee, he watched remote access scams grow more sophisticated and more devastating — hitting individuals, families, and small businesses alike.
That pattern is what drove him to create LurkAlert: not just to help people after the damage is done, but to stand guard before the scammer ever gets that far. His guiding principle has never changed — view every client as a relationship, not a transaction.
CO-FOUNDER, OPERATIONS & CUSTOMER CARE
Pamela S.
Pamela answered Computer Helper’s very first call in 2004 and has never stopped putting the customer first. She has spent more than twenty years making sure every person who reaches out feels like family rather than a ticket number.
That same heart is woven into everything LurkAlert does — because protecting people is never just about technology. It is about someone showing up for you when it matters most.
WHAT WE BELIEVE
The Values That Drive Everything
Protection First
We built LurkAlert because we could not stand watching people get hurt. Everything we do starts with keeping you safe.
Real People, Ready
When monitoring detects something wrong, a real person steps in. Not a bot. Not an automated message. A human being who cares.
Relationships Matter
We have never seen clients as transactions. Every subscriber is a real person we are honored to serve — not a number, but a relationship.
Ready to Get Protected?
Join the individuals and businesses who sleep better knowing someone is always on call to respond when scammers sneak in.
Or call us directly: 770.841.2962
